Refund policy
Refund & Return Policy
At Keariam, your satisfaction is our top priority. If for any reason you are not completely happy with your purchase, we provide a clear and straightforward return process to make things easy for you.
30-Day Return Guarantee
You have up to 30 days from the date you receive your order to request a return. To be eligible, the product must be unused, in its original condition, and include all packaging, labels, and accessories.
Our support team will guide you through every step of the return.
Restocking Fee: None — we do not apply any restocking charges.
Return Policy Details
Return Window: 30 days from the day your order is delivered.
Condition: Returned items must be unused, undamaged, and sent back with all original packaging and labels.
Support: Our customer service team is available to assist you during the return process.
Restocking Fee: £0 — no extra fees for returns.
Return address: 8 Stoney Lane, London, SE19 3BD, United Kingdom
Return Shipping Costs
For Defective or Incorrect Items:
If the product you received is damaged, defective, or not what you ordered, we’ll cover all return shipping expenses.
For Customer Remorse (Change of Mind):
If you wish to return an item because it doesn’t fit, you ordered the wrong product, or you simply no longer want it, the return shipping cost will be your responsibility.
Please note that shipping fees are non-refundable.
How to Submit a Return
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Contact Us: Send an email to [Support Email] including your order number and the reason for your return request.
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Repack the Product: Place the product securely in its original packaging with all tags, documents, and accessories.
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Ship the Parcel: Use the instructions provided in your return authorization email. You may choose the suggested carrier or use any reliable, trackable shipping method.
Refund Procedure
Inspection: After your returned item reaches us, it will be inspected to verify compliance with our return policy.
Processing Time: Once approved, your refund will be issued to your original payment method. Please allow up to 7 days, depending on your payment provider or bank.
Product Exchanges
If you prefer to exchange your purchase for another color, size, or item, please reach out to us at info@keariam.com. Our team will be happy to organize a quick exchange.
Non-Returnable Products
For safety and hygiene reasons, some products cannot be returned. These will be clearly indicated as non-returnable on their product pages.
Need Assistance?
If you have questions about returns or refunds, please visit our FAQ section or contact our support team directly.
Contact Information
Store Name: Keariam
Operated By: TAGLZ LTD
Registered Address: 8 Stoney Lane, London, SE19 3BD, United Kingdom (Address available only for administrative correspondence and product returns. No physical point of sale at this address.)
Company number: 16891941
Email: info@keariam.com
Phone: +447988565630
Customer Service: Monday to Sunday: 9:00 AM – 5:00 PM (GMT)
Response Time: We aim to respond to all customer inquiries within 24 - 48 hours.